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TERMS & CONDITIONS

By booking tutoring sessions with AGA Online Learning, you agree to the following Terms & Conditions.

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1. Services Provided

AGA Online Learning offers online Amharic tutoring and educational resources.
All sessions are delivered virtually through approved video platforms.

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2. Assessment & First Session

All new students must:

  • Complete the Student Assessment Form

  • Attend one free assessment session

After the assessment, a personalised study plan and suitable pricing package will be recommended.

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3. Booking & Payment

  • Lessons must be purchased in packages (5, 10, or 30 sessions).

  • Payment must be completed before official lessons begin.

  • Packages are valid for the stated duration (1 month or 3 months).

  • Sessions are booked using available package credits.

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4. Scheduling & Attendance

  • Students are responsible for being on time to sessions.

  • Sessions start at the scheduled time, regardless of arrival time.

  • To reschedule, at least 24 hours’ notice must be given.

  • Sessions cancelled with less than 24 hours’ notice will be deducted from the package.

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5. Tutor Responsibilities

We will:

  • Provide high-quality, personalised tutoring

  • Supply learning resources (notes, worksheets, audio, etc.)

  • Track progress and update study plans

  • Communicate professionally and promptly

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6. Student Responsibilities

Students agree to:

  • Engage respectfully with the tutor

  • Complete any practice tasks given

  • Communicate clearly regarding availability

  • Use their package credits within the validity period

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7. Intellectual Property

All learning materials, notes, recordings, and resources are the property of AGA Online Learning.
They may not be reproduced or distributed without permission.

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8. Limitation of Liability

AGA Online Learning is not responsible for:

  • Technical issues on the student’s device

  • Internet connection problems

  • External disruptions beyond our control

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9. Amendments

We may update these Terms & Conditions at any time.
Changes will be posted on our website.

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For questions, contact: aga@agaonlinelearning.com

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